Author Archives: Rob "Doc" Falke

An Update on HVAC Service Benchmarking

November 22nd, 2016 | Posted by Rob "Doc" Falke in Home | Rob "Doc" Falke | Technical Blogs - (0 Comments)

Responses from an article on benchmarking that ran in Contracting magazine’s Hotmail email newsletter nearly a year ago continue to appear in my inbox. This new field evaluation and test method is being included in progressive service and maintenance agreements throughout the industry. It is proving as beneficial to customers as it is for …
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Quickly Check Duct Size Using Pressure Measurement

September 30th, 2016 | Posted by Rob "Doc" Falke in Home | Rob "Doc" Falke | Technical Blogs - (0 Comments)

When it comes to duct work, there’s lots of discussion  kicking around about them being substantially undersized. Here’s a two-minute test that can check the size and performance of your duct system. The instruments are inexpensive and it takes less than 10 minutes to learn to do. Tons of Air Static pressure is a measurement …
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Measuring static pressure

Like blood pressure in humans, static pressure impacts HVAC systems, positively or negatively, depending on what that pressure is. We all know that high or low pressure is bad for human health. The same is true when it comes to building static pressure as well. Taking a building’s static pressure lets you “see” the HVAC …
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Tomorrow’s HVAC System Efficiency Proposal

July 1st, 2016 | Posted by Rob "Doc" Falke in Home | Rob "Doc" Falke | Technical Blogs - (0 Comments)

What if you could offer your customers a system efficiency option of 57%, 78%, or 93%? No, this is NOT equipment-rated efficiency. It’s the operating system’s field-measured efficiency after installation and verification in a home. Here’s a sample proposal of the future. Field Measured System Efficiency Constant advancements in our ability to field measure the …
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Colonoscopy and an HVAC Customer Service Call

May 11th, 2016 | Posted by Rob "Doc" Falke in Home | Rob "Doc" Falke - (0 Comments)

You might find it difficult to relate HVAC and colonoscopy customer service. Let’s take a look at how the medical profession has recognized today’s consumer’s need to be more informed and comfortable about not only the services being delivered, but the expected outcome of those services as well. We’ll then examine how the HVAC industry …
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