Consider this: The “Operating System” (programs like Microsoft’s Windows) is the most powerful program in your computer. Without a powerful operating system, your device is just a collection of parts that do nothing but sit there. The first business computer on my desk was an Epson QX-10 that featured the “CP/M” operating system. It was …
Read more

How do I know what my team is really doing when most of the time they’re not under my direct supervision? What can I do to make sure my team delivers on my expectations consistently? These are two very common questions we regularly hear from our business coaching clients. So when things don’t go well …
Read more

With the end of the heating season there’s a tendency to forget the dangers of carbon monoxide (CO). As you transition to the cooling season, be sure to keep your awareness for CO high even though it’s likely to be the last thing on your mind. Let’s look at five summer CO issues you should …
Read more

Measure TESP in HVAC Two-Piece Air Handlers

What makes modular or two-piece different from their single-piece cousins when it comes to measuring total external static pressure (TESP)? In this article we’ll examine the differences and discuss how to measure TESP correctly. “As-Shipped” The “As-Shipped” idea is helpful when measuring the TESP of two-piece air handlers. So, what do you find when you …
Read more

Visual Clues to HVAC Comfort Defects

Many homeowners across the U.S. live in uncomfortable conditions. Sadly, most are convinced it’s normal. As an HVAC contractor, there are some common steps you can take to deal with their discomfort, and make conditions much more bearable. If you know what to look for, you can easily see the signs. Let’s look at the …
Read more

When it comes to ethics, I love to tell this story. I once called a plumbing service company to investigate a leak in our shower above the kitchen. They quoted me $195.00 for the work. Two hours later I had five holes in my kitchen ceiling, a messy bathroom, and no conclusive source of the …
Read more

Changes are coming. If our President-Elect remains true to his campaign promises, bolstered by a business-friendly congress, we could see a very positive environment in 2017 for small businesses — i.e.  HVAC contractors. Of course, we should take campaign promises with a grain of salt, as we know politicians will usually say anything to win …
Read more

Good CSRs are Key to Your Success

The customer service person answering calls is the customer’s first contact with your company. In other words, relationship building begins from the moment the phone first rings. Tip #1: First and foremost, you should have a live person answering the telephone in your business If you don’t, you risk creating a customer opinion that your …
Read more

Twenty-two years ago NCI set out on a mission to help the HVAC industry move towards measured performance. At the time, we envisioned a future where most systems would perform at over 90% delivered efficiency. We believed the industry would fix most of the HVAC systems in  homes and buildings once the issue was recognized. …
Read more

Heat Transfer explained

or So what exactly is combustion energy and heat transfer anyway? This article is based on more than 30 years of field testing, measuring, and auditing equipment performance. Although some of the information requires interpretation, it’s still based on proven field performance. What is Combustion Energy? Combustion is the burning of some kind of fuel …
Read more