When I was a kid, I didn’t know what my beliefs were, so I had a habit of constantly asking why. I questioned my mom and dad repeatedly on the things I didn’t understand. They patiently answered my questions and encouraged me to keep asking. If you’re a...
Picture yourself troubleshooting the following CO call and think about the pattern that’s followed. Remember, you’re going to be the hero on this call! The Call Long-time customers of yours, the Smith family, have recently moved into a new home. The previous...
There is so much more to installing a static pressure testing port than meets the eye. It involves drilling – a scary thing for both your service technicians and homeowner customers. The art of installing these ports involves more than the hardware and...
You might find it difficult to relate HVAC and colonoscopy customer service. Let’s take a look at how the medical profession has recognized today’s consumer’s need to be more informed and comfortable about not only the services being delivered, but...
The Thermostatic Expansion Valve (TEV) has become the refrigerant metering device of choice for most HVACR manufacturers in the past decade. Over time, countless valves have been needlessly replaced because of low airflow affecting their operation. A basic...
It is often taught that to diagnose a restrictive air filter is as simple as a visual inspection to see if it’s plugged. Then, if the filter is dirty, replace it. Once this obvious defect is fixed, everything is assumed to work correctly. Could there be more to it?...
