Chances are high that you’ve encountered disastrous equipment replacement jobs you’d love to forget. Whether it’s the customer who now has high humidity issues, or the system that can’t maintain temperature anymore — we’ve all experienced them. Indeed, in many of these occurrences, attention to detail and avoiding bad industry habits helps prevent the occasional …
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3D Printing Construction

Anyone who knows me knows my love for science fiction stories. I’ve been reading them most of my life. One of my favorite sub-genres focus on future societies and how technology impacts the lives of people living in them. Some of the most creative authors favor this genre and some of their ideas are taking …
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Changes are coming. If our President-Elect remains true to his campaign promises, bolstered by a business-friendly congress, we could see a very positive environment in 2017 for small businesses — i.e.  HVAC contractors. Of course, we should take campaign promises with a grain of salt, as we know politicians will usually say anything to win …
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Good CSRs are Key to Your Success

The customer service person answering calls is the customer’s first contact with your company. In other words, relationship building begins from the moment the phone first rings. Tip #1: First and foremost, you should have a live person answering the telephone in your business If you don’t, you risk creating a customer opinion that your …
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Measuring static pressure

Like blood pressure in humans, static pressure impacts HVAC systems, positively or negatively, depending on what that pressure is. We all know that high or low pressure is bad for human health. The same is true when it comes to building static pressure as well. Taking a building’s static pressure lets you “see” the HVAC …
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When I was a kid, I didn’t know what my beliefs were, so I had a habit of constantly asking why. I questioned my mom and dad repeatedly on the things I didn’t understand. They patiently answered my questions and encouraged me to keep asking. If you’re a parent, you’ve no doubt experienced this with …
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When it comes to dealing with HVAC customer and employee problems, the famous quote, “We have met the enemy, and he is us,” by the comic strip character, Pogo, said it all. Some time ago, I was following a conversation on one of the HVAC Industry discussion forums that addresses how business owners deal with …
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There is so much more to installing a static pressure testing port than meets the eye. It involves drilling – a scary thing for both your service technicians and homeowner customers. The art of installing these ports involves more than the hardware and technology required to do it. There is a psychology to it. It …
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When it comes to HVAC sales, things can be quite confusing. The rapid pace of technological development means that no manufacturer can maintain a competitive edge for very long. Manufacturers develop a hot new box and, before they can cash their first check, a competitor has produced a bigger, better, faster or cheaper version. As …
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You might find it difficult to relate HVAC and colonoscopy customer service. Let’s take a look at how the medical profession has recognized today’s consumer’s need to be more informed and comfortable about not only the services being delivered, but the expected outcome of those services as well. We’ll then examine how the HVAC industry …
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